► As a successful Information Technology Director, I offer expertise in customer service, datacenter environments, technical support, team leadership, training, troubleshooting, escalations and business development.

► I deliver IT strategy, technical guidance and escalation resolution while promoting the core value of innovation within the organization.

► Competent leader with a history of driving IT improvements, enhancing organizational capabilities, driving projects across channels while sharing priorities and status with stakeholders.

► Implement new IT systems and policies, consistently strive to improve technological capabilities, and routinely exceed organizational goals and expectations.

WOW! Business (Tampa Datacenter)
April 2017 – May 2018
Tampa, FL

    ★ Perform all job duties as within the Data Center Analyst I position for the cable company with two datacenters while integrating and merging with an additional team.
    ★ Mentor and train junior staff.
    ★ Serve as the key point of escalation and SME for technical requirements.
    ★ Coach and advise seven team members.
    ★ Ensure staff comprehension of training topics and expectations.
    ★ Maintain smooth operations without technical disruptions.
    ★ Worked through a 70% team turnover in 2017 while facing major changes during a merger with a non-datacenter team existing within the company.
    ★ Supported internal/eternal client environments during Hurricane Irma, working remotely to direct facility members in methods of proceeding with customer requests.
    ★ Engaged in a migration project/proposal for a refresh and migration to move multi-tenant servers to another data center, and currently in the proposal stage.

WOW! Business (Tampa Datacenter)
June 2014 – April 2017
Tampa, FL

    ★ Accepted the role to gain experience in a datacenter environment.
    ★ Became the SME for third shift tasks.
    ★ Provided relief to day staff in handing off elevated issues.
    ★ Trained team members after only four months on the job.
    ★ Planned and executed systems migrations and upgrades within maintenance windows for enterprise customers, shared colocation, internal and hosted applications.
    ★ Oversaw four indirect reports, mentoring for achievement.
    ★ Transferred to the day shift and quickly regarded as a senior staff member and point of escalation.
    ★ Migrated/consolidated outdated systems.
    ★ Completed proper configuration and hardening for heightened security followed by a slow phase out and decommissioning of legacy systems.
    ★ Implemented Dell OpenManage Essentials to monitor internal and client systems across various networks/VLANs.
    ★ Engaged in troubleshooting advanced internal/client hardware and software.
    ★ Served as the main contact for advanced systems questions/escalations.
    ★ Provided internal Windows AD management.
    ★ Updated patch approval and deployment.

Hasty, LLC 
January 2008 – Present

    ★ Conceptualized and opened the company as a college student while maintaining a full class load.
    ★ Delivered full service IT support in IT managed services, ISP support, LAN/WAN networking, hardware/software support and troubleshooting, installation, web development and hosting, live web videos with voice streaming, high-end systems design, secured customer-facing equipment using SSL, and advanced configurations with hardening.
    ★ Handles multiple clients in various industries.
    ★ Engaged in development, troubleshooting and testing of custom-developed software for a key pediatric research facility.

Samko Technologies, Inc. 
January 2006 – 2012

    ★ Managed multiple remote client offices within a datacenter service environment.
    ★ Worked with top companies, moving from an intern to a salaried team member.
    ★ Served in multiple capacities for the full-service technology consultancy organization.
    ★ Engaged in service environment management, multiple client office IT infrastructure management, web development, desktop/mobile and web application testing, and other tasks.
    ★ Delivered project leadership.
    ★ Oversaw up to two staff members.
    ★ Guided processes and delivered outstanding client services.
    ★ Collaborated with a key university to set up a live A/V feed for coaches’ shows, allowing live voice and video streams.
    ★ Recommended and delivered a beneficial business level telephone system.
    ★ Worked with CEOs in other states/countries having major technical emergencies, resolving issues.

TEAM LEAD (Contractor)
Displaymax, Inc.
March 2006 – 2014

    ★ Managed and trained staff and temporary hires.
    ★ Instructed tea leadership and members in operations.
    ★ Provided display setup, removal and merchandising of new/existing devices and products for several Fortune 500 companies.
    ★ Traveled to stores prior to opening and set up displays, layout and product placement.
    ★ Led the highest rated team in Florida.
    ★ Oversaw up to 30 staff depending on project scope as the youngest crew leader nationally.
    ★ Recognized as the fastest team member in performing a 30-page remodel analysis for a key client.

Mason Enterprises
March 2004 – October 2006
Houghton Lake, MI

    ★ Crew Leader for installing and removing docks and boat hoists for both residential and business.
  • Designed, configured, maintained and troubleshot multiple computer and server systems/networks for high availability environments, in addition to component purchases, repairs, replacements, and upgrades.
  • Expert with Microsoft Windows 95 through 10, Server 2000-2016, multiple Linux/Unix flavors, Mobile OS’.
  • AD: Users/Computers, Sites/Services, Forests/Trusts, Replication, GPO Management, DNS, DHCP, IIS.
  • Microsoft Office versions 1995-2016/365; MS Dynamics; Exchange Server 2007-2016, SQL/MySQL Server
  • WSUS, Dell OpenManage Essentials, Failover Clustering, DFS, OMSA, SEPM, Hyper-V/VMWare/etc., FreePBX/Asterisk, PFSense
  • Experienced in the usage of Visual Studio 2005-2012 in C#, MVC, asp.net, and VB.net;
  • Familiar with and past use of C/C++ (Linux/Win), COBOL, CSS, PHP, and XHTML 1.x Strict

Possess strong interpersonal skills, self-starter qualities, interact well with a diverse variety of individuals, self motivated and can produce significant results without supervision.


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