IT SYSTEMS ENGINEER - UNIX, INFRASTRUCTURE, & NETWORK TEAM
2019 – Present
Clearwater, FL - Mostly Remote
Transitioned to UNIX operations after 6 months of beginning work as Systems Administrator for Infrastructure Engineering.
★ Regularly refresh of testing & development environments from production.
★ Implemented PDQ Link to automate and configure client connection for enhanced user support.
★ Created HAProxy to support company’s future implementation plans.
★ Established Proof of Concept (POC) to lead team’s use of StreamSets Data Collector.
★ Gained proficiency across a variety of IT software, hardware, systems, & infrastructure, assisting company to strengthen daily functions. IT examples featured SQUID Proxy for multiple locations with redundancy, Broadcom Threatpulse, Oracle Suites, Databases, & Virtual Machines, such as OVM, OVS, OEM, EBS, & ASCP.
★ Managed Docker infrastructure and troubleshot issues. Deployed code written daily by developers to test before product deployment to production. Resolved networking errors with DMZ.
★ Guided application deployment for Docker, Kubernetes, Foreman, Synology, & PureStorage.
★ Successfully upgraded F5 software on all instances without previous knowledge regarding the implementation of F5, maintaining supportive environment to resolve all issues for systems using this software.
★ Managed OneLogin, CUPS (a LINUX print server), Symantec for LINUX, & CentOS LVM.
★ In response to COVID, BIC Graphic downsized, resulting in shifted responsibility for Avaya products. Reviewed and reconfigured key components of Avaya environment, solving operational issues that would eventually lead to downtime.
★ Single handedly built out and managed entire Remote Desktop Server (RDS) environment with remote gateway, allowing internal users & global contractors to securely connect and continue working remotely. Collaborated with cross-functional team to quickly set up ~200 laptops purchased from multiple sources, allowing internal users quick accessibility.
★ Continued supporting remote environment for internal users & external contractors distributed domestically and across several foreign countries.
★ Served as sole person in charge of migration efforts to lead company’s backup solution from Veritas NetBackup, an internally hosted system, to Clumio, cloud hosted system.
★ Redefined MD120 process to deploy new docker containers with regular updates.
★ Assisted with internal user migration to ServiceNow, SalesForce, & SIP.
SYSTEMS ADMINISTRATOR - INFRASTRUCTURE
2018 – 2019
Clearwater, FL - Partially Remote
As Subject Matter Expert (SME), managed Windows transition of call & desktop recording program to Calabrio. Served as single Zoom SME for all hardware technology rooms. Handled all in-person & telecommuting presentations by remotely troubleshooting and supporting C-level team, town halls for users existing in multiple locations. Effectively remedied SQL Database problems, improving performance of WhatsUpGold, TASKE, & CTSuite. Managed VMware across multiple locations and solving server OS problems.
★ Produced critical internal processes to support company by fixing poorly functional MS access databases that no other employee took the initiative to learn the skillset to maintain.
★ Primed company to transition old browser to FireFox, a necessary requirement to switch our primary browser to FireFox. Developed test group to launch FireFox, pending upper management approval.
★ Resolved issues related to e-mail throttling & ThinkAutomation to facilitate enhanced systems performance.
★ Efficiently solved replication problems related to Legacy & PeopleSoft AD.
DATA CENTER ANALYST II / SYSTEMS ENGINEER
2017 – 2018
Continued to perform all tasks within the Data Center Analyst I position for the national cable company, who owned and operated two datacenters while integrating and merging with an additional team. Engaged in additional accountability to mentor and train junior staff. Served as the key point of escalation & SME for technical requirements to support the team.
★ Provided coaching & advisory services to 7 team members, ensuring comprehension of training topics and expectations.
★ Ensured smooth operations without technical disruptions, working through 70% team turnover at the office in 2017 followed by another major loss of staff in January 2018. Ensured operational efficiency with minimal staff & coverage while facing major changes during a merger with a non-datacenter team existing within WOW!
★ Supported internal & external client environments during the direct hit of Hurricane Irma, working remotely to direct facility members in optimal methods of proceeding with customer requests.
★ Completed migration project to move multi-tenant server racks to another data center.
DATA CENTER ANALYST I / SYSTEMS ENGINEER
2014 – 2017
Accepted the position to gain experience in the corporate datacenter environment, quickly becoming SME for third shift tasks, providing relief to day staff in handing off elevated issues, and training team members after only four months on the job. Planned, led and executed systems migrations and upgrades within maintenance windows for enterprise customers, shared colocation, applications for internal users & external customers.
★ Oversaw initiatives of 4 indirect reports, providing advisory and mentoring to task completion.
★ Transferred to the day shift and was quickly regarded as a senior staff member & main point of escalation for the entire office.
★ Migrated and consolidated outdated systems, including proper configuration and hardening for heightened security, followed by a slow phase out and decommissioning of legacy systems, and implementing Dell OpenManage Essentials to monitor internal and client systems across multiple networks & VLANs.
★ Troubleshot advanced internal and client hardware & software. Served as main contact for advanced systems questions and escalations, delivering internal Windows AD management and updating patch approval & deployment.
TECHNOLOGIST / PRESIDENT
January 2008 – Present
Built the company as a college student while maintaining a full class load, delivering full-service IT support in the areas of IT managed services, ISP support, LAN/WAN networking, hardware & software support, troubleshooting & installation, web development & hosting, live web videos with voice streaming, high-end systems servers & gaming rigs design, secured customer-facing equipment using SSL, and advanced configurations with hardening.
★ Managed average of 10 to 15 companies on a regular basis in all types of industries.
★ Performed development, troubleshooting, & testing of custom-developed software for #1 pediatric research unit in the country, located in Chicago, Illinois.
*** EARLY CAREER ***
FULL SERVICE TECHNOLOGY CONSULTANT
Samko Technologies, Inc.
January 2006 – 2012
★ Managed multiple remote client offices within a datacenter service environment.
★ Worked with top companies, moving from an intern to a salaried team member.
★ Served in multiple capacities for the full-service technology consultancy organization.
★ Engaged in service environment management, multiple client office IT infrastructure management, web development, desktop/mobile and web application testing, and other tasks.
★ Delivered project leadership.
★ Oversaw up to two staff members.
★ Guided processes and delivered outstanding client services.
★ Collaborated with a key university to set up a live A/V feed for coaches’ shows, allowing live voice and video streams.
★ Recommended and delivered a beneficial business level telephone system.
★ Worked with CEOs in other states/countries having major technical emergencies, resolving issues.
TEAM LEAD (Contractor)
March 2006 – 2014
★ Managed and trained staff and temporary hires.
★ Instructed tea leadership and members in operations.
★ Provided display setup, removal and merchandising of new/existing devices and products for several Fortune 500 companies.
★ Traveled to stores prior to opening and set up displays, layout and product placement.
★ Led the highest rated team in Florida.
★ Oversaw up to 30 staff depending on project scope as the youngest crew leader nationally.
★ Recognized as the fastest team member in performing a 30-page remodel analysis for a key client.
SEASONAL CREW LEAD
March 2004 – October 2006
Houghton Lake, MI
★ Crew Leader for installing and removing docks and boat hoists for both residential and business.